Customer Care Representative – Atlanta, GA
Job Title: Customer Care Representative
Job Announcement Number: 20175622
Call Center in Decatur is seeking to hire experienced customer care representatives.
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Proven customer support experience or experience as a client service representative
Good track record of achieving set quotas
Strong phone contact handling skills and active listening
Familiarity with call center policies and practices
Customer driven and ability to adapt/respond to different personalities
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Bookkeeper/Office Manager – Decatur, GA
Job Title: Bookkeeper/Office Manager – Decatur, GA
Job Announcement Number: 20190238
Industrial Equipment Company in the Decatur area is seeking to hire an experienced Bookkeeper for Accounting and General Office support. Must be proficient in QuickBooks. Experience in Inventory management is a plus.
Reconcile multiple bank accounts
Setup and input and analyze data in spreadsheets
Prepare financial and other analytical reports
Assist with month end close
Reconcile balance sheet accounts
Assist with A/P and A/R
Input data in QuickBooks and generate reports.
Prepare bank deposit
Assist with payroll
Prepare data for collection agency
Liaison with Sales and Management team
Supervise office office staff
Proficient at Microsoft Suite and QuickBooks
Minimum – Associate Degree
3 years’ experience in Accounting.
Project Manager – Atlanta, GA
Job Title: Project Manager – Atlanta, GA
Job Announcement Number: 20190337
We’re hiring a self-motivated Project Manager with experience delegating to 10 or more junior staff members. The successful candidate will work directly with clients to ensure deliverables fall within the applicable scope and budget. He or she will coordinate with other departments to ensure all aspects of each project are compatible and will hire new talent as needed to fulfill client needs. We are looking for a creative and dedicated individual who will fit with our collaborative culture. The job requires some overtime hours, especially around end-of-month deadlines. If you enjoy working with other professionals who believe in creating innovative solutions to problems, we encourage you to apply.
Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels
Track project performance, specifically to analyze the successful completion of short- and long-term goals
Meet budgetary objectives and make adjustments to project constraints based on financial analysis
Develop comprehensive project plans to be shared with clients as well as other staff members
Use and continually develop leadership skills
5 years’ experience in project management
Familiarity with SmartSheet software’s collaboration and time management tools
Experience with process improvement and inventory control
Advanced time management and analytical skills
Working knowledge of Microsoft Excel
Excellent client-facing communication skills
Accountant – Atlanta, GA
Job Title: Accountant – Atlanta, GA
Job Announcement Number: 201909240
Senior Accountant needed on contract basis to assist with the following. Must be available to start immediately
Reconcile G/L accounts
Prepare journal entries
Analyze G/L balances
Coordinate financial reports for audits
Assist with month-end close
CNA – Atlanta, GA
Job Title: CNA – Atlanta, GA
Job Announcement Number: 201903382
Experienced CNAs and Home Care Aide needed for Home Care organization in DeKalb County
Helps patients by supporting personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring.
Provides patients’ personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints.
Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.
Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; reporting observations of the patient to nursing supervisor.
Documents actions by completing forms, reports, logs, and records.
Maintains work operations by following policies and procedures.
Protects organization’s value by keeping patient information confidential.
Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards.
Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure.
Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills and Qualifications:
Multi-tasking, Medical Teamwork, Bedside Manner, Infection Control, Nursing Skills, Health Promotion and Maintenance, Creating a Safe, Effective Environment, Informing Others, Judgment, Pain Management, Acute/Critical Care
Job Type: Temporary
Salary: $10.00 to $10.25 /hour
Medical Assistant – Snellville – GA
Job Title: Medical Assistant – Snellville – GA
Job Announcement Number: 20894566
Medical Office in the Snellville area needs an experienced Medical Assistant for a temp-to-hire position. Must have e-clinical experience.
Medical Assistant Job Duties::
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Helps patients in distress by responding to emergencies.
Protects patients’ rights by maintaining confidentiality of personal and financial information.
Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.
Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
Counsels patients by transmitting physician’s orders and questions about surgery.
Schedules surgeries by making arrangements with the surgical center; verifying times with patients; preparing charts, pre-admission and consent forms.
Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Skills and Qualifications:
Verbal Communication, Scheduling, Professionalism, Confidentiality, Bedside Manner, Medical Teamwork, Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Quality Focus
Billing Specialist – Atlanta, GA
Job Title: Billing Specialist
Job Announcement Number: 20587845
Our client is currently seeking a Billing Specialist to join their team in Decatur! You will be responsible for preparing and examining billing and financial records for our company.
Obtain primary financial data for accounting records
Create invoices and credit memos and update customer files
Update customer master files
Compute and record numerical data
Check the accuracy of business transactions
Provide phone support to customers
Troubleshoot errors and reconcile differences in billing
Perform data entry and administrative duties
Set up rate services and other functions in billing system
Previous experience in accounting, finance, or other related fields
Fundamental knowledge of billing and A/R
Ability to prioritize and multitask
Strong organizational and customer service skills
Deadline and detail-oriented
Strong computer skills
Job Type: Full-time
Bilingual Receptionist – Atlanta, GA
Job Title: Bilingual Receptionist
Job Announcement Number: 20589661
KLS is currently seeking an experienced Bilingual Receptionist for a possible temp to hire position with one of our clients in Decatur. The ideal candidate for this position must be fluent in both English and Spanish, possess a flexible, open and collaborative attitude, and bring some knowledge of general office and call center experience.
Support customers in both Spanish and English and create a positive and professional impression of the organization.
Answer customer service phone calls and email inquiries in both Spanish and English in a high volume office.
Coordinate incoming and outgoing mail and courier services
Provide administrative support to departments and management and perform general office duties as needed
Bilingual in Spanish and English is required
2+ years’ experience working in a reception or call center representative capacity
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Strong communication skills – both verbal and written
Knowledge of general office procedures and ability to meet changing departmental demands
Impeccable interpersonal skills and ability to communicate with high level clientele and team members
Job Type: Full-time
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