Job Opportunities

  • Customer Care Representative – Atlanta, GA

    Job Title: Customer Care Representative

    Job Announcement Number: 20175622

    Call Center in Decatur is seeking to hire experienced customer care representatives.

    Responsibilities

    • Manage large amounts of incoming calls

    • Identify and assess customers’ needs to achieve satisfaction

    • Build sustainable relationships and trust with customer accounts through open and interactive communication

    • Provide accurate, valid and complete information by using the right methods/tools

    • Meet personal/customer service team targets and call handling quotas

    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents

    • Follow communication procedures, guidelines and policies

    • Take the extra mile to engage customers

    Requirements

    • Proven customer support experience or experience as a client service representative

    • Good track record of achieving set quotas

    • Strong phone contact handling skills and active listening

    • Familiarity with call center policies and practices

    • Customer driven and ability to adapt/respond to different personalities

    • Excellent communication and presentation skills

    • Ability to multi-task, prioritize, and manage time effectively

    • High school degree

  • Bookkeeper/Office Manager – Decatur, GA

    Job Title: Bookkeeper/Office Manager – Decatur, GA

    Job Announcement Number: 20190238

    Job Summary:

    Industrial Equipment Company in the Decatur area is seeking to hire an experienced Bookkeeper for Accounting and General Office support. Must be proficient in QuickBooks. Experience in Inventory management is a plus.

    Responsibilities:

    • Reconcile multiple bank accounts

    • Setup and input and analyze data in spreadsheets

    • Prepare financial and other analytical reports

    • Assist with month end close

    • Reconcile balance sheet accounts

    • Assist with A/P and A/R

    • Input data in QuickBooks and generate reports.

    • Prepare bank deposit

    • Assist with payroll

    • Prepare data for collection agency

    • Liaison with Sales and Management team

    • Supervise office office staff

    Qualifications:

    • Proficient at Microsoft Suite and QuickBooks

    • Minimum – Associate Degree

    • 3 years’ experience in Accounting.

  • Project Manager – Atlanta, GA

    Job Title: Project Manager – Atlanta, GA

    Job Announcement Number: 20190337

    Job Summary:

    We’re hiring a self-motivated Project Manager with experience delegating to 10 or more junior staff members. The successful candidate will work directly with clients to ensure deliverables fall within the applicable scope and budget. He or she will coordinate with other departments to ensure all aspects of each project are compatible and will hire new talent as needed to fulfill client needs. We are looking for a creative and dedicated individual who will fit with our collaborative culture. The job requires some overtime hours, especially around end-of-month deadlines. If you enjoy working with other professionals who believe in creating innovative solutions to problems, we encourage you to apply.

    Responsibilities:

    • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project

    • Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels

    • Track project performance, specifically to analyze the successful completion of short- and long-term goals

    • Meet budgetary objectives and make adjustments to project constraints based on financial analysis

    • Develop comprehensive project plans to be shared with clients as well as other staff members

    • Use and continually develop leadership skills

    Skills:

    • 5 years’ experience in project management

    • Familiarity with SmartSheet software’s collaboration and time management tools

    • Experience with process improvement and inventory control

    • PMP Certification

    • Advanced time management and analytical skills

    • Working knowledge of Microsoft Excel

    • Excellent client-facing communication skills

  • Accountant – Atlanta, GA

    Job Title: Accountant – Atlanta, GA

    Job Announcement Number: 201909240

    Job Summary:

    Senior Accountant needed on contract basis to assist with the following. Must be available to start immediately

    Responsibilities:

    • Reconcile G/L accounts

    • Prepare journal entries

    • Analyze G/L balances

    • Coordinate financial reports for audits

    • Assist with month-end close

  • CNA – Atlanta, GA

    Job Title: CNA – Atlanta, GA

    Job Announcement Number: 201903382

    Job Summary:

    Experienced CNAs and Home Care Aide needed for Home Care organization in DeKalb County

    Job Responsibilities:

    Helps patients by supporting personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring.

    Duties:

    • Provides patients’ personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.

    • Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.

    • Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints.

    • Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.

    • Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; reporting observations of the patient to nursing supervisor.

    • Documents actions by completing forms, reports, logs, and records.

    • Maintains work operations by following policies and procedures.

    • Protects organization’s value by keeping patient information confidential.

    • Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards.

    • Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure.

    • Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

    Skills and Qualifications:

    Multi-tasking, Medical Teamwork, Bedside Manner, Infection Control, Nursing Skills, Health Promotion and Maintenance, Creating a Safe, Effective Environment, Informing Others, Judgment, Pain Management, Acute/Critical Care

    Job Type: Temporary

    Salary: $10.00 to $10.25 /hour

  • Medical Assistant – Snellville – GA

    Job Title: Medical Assistant – Snellville – GA

    Job Announcement Number: 20894566

    Job Description:

    Medical Office in the Snellville area needs an experienced Medical Assistant for a temp-to-hire position. Must have e-clinical experience.

    Medical Assistant Job Duties::

    • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

    • Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

    • Helps patients in distress by responding to emergencies.

    • Protects patients’ rights by maintaining confidentiality of personal and financial information.

    • Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.

    • Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.

    • Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.

    • Counsels patients by transmitting physician’s orders and questions about surgery.

    • Schedules surgeries by making arrangements with the surgical center; verifying times with patients; preparing charts, pre-admission and consent forms.

    • Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.

    • Keeps supplies ready by inventorying stock; placing orders; verifying receipt.

    • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

    Skills and Qualifications:

    Verbal Communication, Scheduling, Professionalism, Confidentiality, Bedside Manner, Medical Teamwork, Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Quality Focus

  • Billing Specialist – Atlanta, GA

    Job Title: Billing Specialist

    Job Announcement Number: 20587845

    Our client is currently seeking a Billing Specialist to join their team in Decatur! You will be responsible for preparing and examining billing and financial records for our company.

    Responsibilities:

    • Obtain primary financial data for accounting records

    • Create invoices and credit memos and update customer files

    • Update customer master files

    • Compute and record numerical data

    • Check the accuracy of business transactions

    • Provide phone support to customers

    • Troubleshoot errors and reconcile differences in billing

    • Perform data entry and administrative duties

    • Set up rate services and other functions in billing system

    Qualifications:

    • Previous experience in accounting, finance, or other related fields

    • Fundamental knowledge of billing and A/R

    • Ability to prioritize and multitask

    • Strong organizational and customer service skills

    • Deadline and detail-oriented

    • Strong computer skills

    Job Type: Full-time

  • Bilingual Receptionist – Atlanta, GA

    Job Title: Bilingual Receptionist

    Job Announcement Number: 20589661

    KLS is currently seeking an experienced Bilingual Receptionist for a possible temp to hire position with one of our clients in Decatur. The ideal candidate for this position must be fluent in both English and Spanish, possess a flexible, open and collaborative attitude, and bring some knowledge of general office and call center experience.

    Duties:

    • Support customers in both Spanish and English and create a positive and professional impression of the organization.

    • Answer customer service phone calls and email inquiries in both Spanish and English in a high volume office.

    • Coordinate incoming and outgoing mail and courier services

    • Provide administrative support to departments and management and perform general office duties as needed

    Qualifications:

    • Bilingual in Spanish and English is required

    • 2+ years’ experience working in a reception or call center representative capacity

    • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)

    • Strong communication skills – both verbal and written

    • Knowledge of general office procedures and ability to meet changing departmental demands

    • Impeccable interpersonal skills and ability to communicate with high level clientele and team members

    Job Type: Full-time

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