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Job Title: Customer Care Representative
Job Announcement Number: 20175622

SUPERVISORY STATUS: No

Call Center in Decatur is seeking to hire experienced customer care representatives.

Responsibilities

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a client service representative
  • Good track record of achieving set quotas
  • Strong phone contact handling skills and active listening
  • Familiarity with call center policies and practices
  • Customer driven and ability to adapt/respond to different personalities
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

High school degree

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